Details
| Integration Type | Dynamic Variable Prefix |
| Voice of customer | FB_FS_ |
To properly make use of the replay feature you need to either have 100% recording ratio or ETR (Event Triggered Recordings), please talk to your CSM about this.
Implementation
Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.
If you have already completed the step above then continue below.
Verifying it works
Note that depending on which ForeSee Survey type you are using, each will have it's own values sent to Contentsquare.
There is a difference between an auto-invite campaign and a user manually clicking on the Feedback link.
You can check that the data is being sent for your surveys by using the Chrome extension, it should look like the below:
This shows that an artificial pageview was sent when the feedback invite was presented and also a dynamic variable was sent with the feedback details.
This shows that an artificial pageview was sent when the feedback invite was submitted and also a dynamic variable was sent with the feedback details.
This shows that an artificial pageview was sent when the feedback popup was displayed after clicking the feedback link and also a dynamic variable was sent with the feedback details.
This shows that an artificial pageview was sent when the feedback popup was submitted and also a dynamic variable was sent with the feedback details.
It includes the ratings selected but only works for this type of survey, it does not work for auto-invite surveys.
In Contentsquare you can find these variables by searching like this:
If you are using the replay feature then you should see the ContentsquareReplay link in the User Data section of your survey responses in your ForeSee account.
Dynamic Variable Possibilities
| Var Key | Var Type |
|
FB_FS_Feedback Invite Displayed
|
Text
|
|
FB_FS_Feedback Invite Submitted
|
Text
|
|
FB_FS_Feedback Submitted
|
Text
|
|
FB_FS_Feedback Rating
|
Number
|
Artificial Pageview Possibilities
| Survey Status | Query String |
|
Feedback Button Clicked
|
cs_foresee=feedback_displayed
|
|
Feedback Submitted
|
cs_foresee=feedback_submitted
|
|
Invite Displayed
|
cs_foresee=feedback_invite_displayed
|
|
Invite Submitted
|
cs_foresee=feedback_invite_submitted
|