GetFeedback Digital (Usabilla)

Details

Integration Type	Dynamic Variable Prefix
Voice of customer	FB_UB_

To properly make use of the replay feature you need to either have 100% recording ratio or ETR (Event Triggered Recordings), please talk to your CSM about this.

Implementation

Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.

If you have already completed the step above then continue below.

Please note that if you wish to track In-Page Widgets that you will need to explicitly request this to be enabled in the integration by the support team. The reason it is not on by default is due to the fact that enabling this will cause your widgets to reload and possibly flicker slightly, it may not be noticed but it is up to you whether this is acceptable or not. If it is not acceptable then please do not request to enable the In-Page Widgets feature in the integration. This is currently a limitation with GetFeedback and we are trying to improve that with discussions with our partner.

Verifying it works

An artificial pageview and dynamic variable will be tracked each time the GetFeedback Digital (Usabilla) pop-in appears for feedback or a campaign and also when submitted.

The rating scores will be sent to Contentsquare as dynamic variables for both feedback and campaigns when submitted.

If you have replay enabled then you will receive a replay link in GetFeedback Digital (Usabilla).

You can see it like this in the campaign report

You can see it like this in the feedback results

Feedback supports

• NPS Ratings
• Performance Ratings
• Mood Ratings

Campaigns support

• Text Input fields
• Textarea fields
• Select Dropdowns
• Radio Buttons
• NPS Ratings
• Regular Ratings
• Matrix Ratings
• Mood Ratings

Dynamic Variable Possibilities

Var Key	Var Type
FB_UB_Feedback Displayed (All Surveys)	Text
FB_UB_Feedback Submitted (All Surveys)	Text
FB_UB_Mood Rating	Number
FB_UB_NPS Rating	Number
FB_UB_Performance	Number
FB_UB_Campaign Displayed	Text
FB_UB_Campaign Submitted (All Campaigns)	Text
FB_UB_Campaign Submitted	Text

Artificial Pageview Possibilities

Survey Status	Query String
Campaign:Open	cs_usabilla=campaign_displayed_label
Campaign:Success	cs_usabilla=campaign_submitted_label
Feedback:Open	cs_usabilla=feedback_displayed
Feedback:Success	cs_usabilla=feedback_submitted