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InMoment (MaritzCX)

Details

Integration Type Dynamic Variable Prefix
Voice of Customer FB_MCX_

To properly make use of the replay feature you need to either have 100% recording ratio or ETR (Event Triggered Recordings), please talk to your CSM about this.

Implementation

There are 2 steps to enabling this integration.

Step 1

Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.

If you have already completed the step above then continue below.

Please make sure to request that these domains be whitelisted on your account:  allegiancetech.com, mcxplatform.com.au and mcxplatform.de

Step 2

Contact your InMoment account manager and request that they add your Contentsquare tag to all of the surveys that you want to track with this integration. You can get that tag from the Contentsquare support team upon request or by asking your Contentsquare CSM to request it for you.

Verifying it works

Once completed you will be able to see the results in Contentsquare

Dynamic Variable Possibilities

Var Key Var Type
FB_MCX_Feedback Displayed (All Surveys)
Text
FB_MCX_Feedback Submitted (All Surveys)
Text

Artificial Pageview Possibilities

Survey Status Query String
Feedback Submitted
cs_maritzcx=feedback_submitted

Limitations

Due to WebKit's official policy known as ITP (Intelligent Tracking Prevention) and Firefox's Enhanced Tracking Prevention, certain browsers block 3rd party cookies in iframes by default. If your survey appears in an iframe then we cannot support the following browsers or browser modes:

Safari 12+
Chrome 83+ (only in Incognito)
Firefox 67+ (only in private browsing mode)

Note that if your survey is in a window popup or a new tab then the above does not apply.

Possible solutions would be to make your survey appear as a window popup instead of in an iframe or you can ask the survey company if they can provide you with a vanity domain which is a subdomain of your own domain and then there is no issue with this at all in any browser.