Details
| Integration Type | Dynamic Variable Prefix |
| Voice of Customer | FB_MD_ |
To properly make use of the replay feature you need to either have 100% recording ratio or ETR (Event Triggered Recordings), please talk to your CSM about this.
Implementation
There are 2 steps to enabling this integration.
Step 1
Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.
If you have already completed the step above then continue below.
Step 2
Contact your Medallia account manager and request that they start the process of enabling the latest Contentsquare integration on your surveys.
Make sure with them that the following APIs are enabled on your account / tag.
- DIGITAL.CUSTOM_EVENTS
- Ratings API
Verifying it works
You can check that the data is being sent for your surveys by using the Chrome extension, it should look like the below:
This shows that an artificial pageview was sent when the feedback invite was presented and also a dynamic variable was sent with the feedback details.
This shows that an artificial pageview was sent when the feedback invite was accepted and also a dynamic variable was sent with the feedback details.
This shows that an artificial pageview was sent when the feedback was submitted and also a dynamic variable was sent with the feedback details. It includes the ratings of all types.
In Contentsquare you can find these variables by searching like this:
If you are using the replay feature then you should see this in your survey responses in your Medalia account. Note that it may say ClickTale but this will be changed soon by Medallia to say Contentsquare, we apologize for the inconvenience.
Dynamic Variable Possibilities
| Var Key | Var Type |
|
FB_MD_Feedback Button Clicked
|
Text
|
|
FB_MD_Feedback Invite Displayed
|
Text
|
|
FB_MD_Feedback Invite Accepted
|
Text
|
|
FB_MD_Feedback Displayed
|
Text
|
|
FB_MD_Feedback Submitted
|
Text
|
|
FB_MD_Feedback UUID
|
Text
|
|
FB_MD_Form Type
|
Text
|
|
FB_MD_NPS Rating RatingName
|
Number
|
|
FB_MD_Rating RatingName
|
Number
|
Artificial Pageview Possibilities
| Survey Status | Query String |
|
Feedback Button Clicked
|
cs_medallia=feedback_button_clicked_formID
|
|
Invite Displayed
|
cs_medallia=feedback_invite_displayed_formID
|
|
Invite Accepted
|
cs_medallia=feedback_invite_accepted_formID
|
|
Feedback Submitted
|
cs_medallia=feedback_submitted_formID
|