Details
Integration Type | Dynamic Variable Prefix |
Voice of Customer | FB_OL_ |
To properly make use of the replay feature you need to either have 100% recording ratio or ETR (Event Triggered Recordings), please talk to your CSM about this.
Implementation
Step 1
Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.
If you have already completed the step above then continue below.
Step 2
Please note you need to request that Verint (Opinion Lab) add the integration code into all of your survey comment cards that you wish to track with the integration. You will need to also do this for any future ones.
Verifying it works


Dynamic Variable Possibilities
Var Key | Var Type |
FB_OL_Feedback Displayed (All Surveys)
|
Text
|
FB_OL_Feedback Submitted
|
Text
|
FB_OL_Response ID (Survey ID)
|
Text
|
FB_OL_Overall Rating (Survey ID)
|
Number |
FB_OL_Usability Rating (Survey ID)
|
Number |
FB_OL_Design Rating (Survey ID)
|
Number |
FB_OL_Content Rating (Survey ID)
|
Number |
FB_OL_Custom Answer # Rating (Survey ID)
|
Number
|
FB_OL_Custom Answer # (Survey ID)
|
Text |
Artificial Pageview Possibilities
Survey Status | Query String |
Feedback Submitted
|
cs_opinionlab=feedback_submitted_surveyId |
Limitations
Due to WebKit's official policy known as ITP (Intelligent Tracking Prevention) and Firefox's Enhanced Tracking Prevention, certain browsers block 3rd party cookies in iframes by default. If your survey appears in an iframe then we cannot support the following browsers or browser modes:
Safari 12+
Chrome 83+ (only in Incognito)
Firefox 67+ (only in private browsing mode)
Note that if your survey is in a window popup or a new tab then the above does not apply.
Possible solutions would be to make your survey appear as a window popup instead of in an iframe or you can ask the survey company if they can provide you with a vanity domain which is a subdomain of your own domain and then there is no issue with this at all in any browser.