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Verint (OpinionLab)

Details

Integration Type Dynamic Variable Prefix
Voice of Customer FB_OL_

To properly make use of the replay feature you need to either have 100% recording ratio or ETR (Event Triggered Recordings), please talk to your CSM about this.

Implementation

There are 2 steps to enabling this integration.

Step 1

Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.

If you have already completed the step above then continue below.

Step 2

Contact your Verint (Opinion Lab) account manager and request that they start the process of enabling the latest Contentsquare integration on your surveys.

Please note you need to request that Verint (Opinion Lab) add the integration code into all of your survey comment cards that you wish to track with the integration. You will need to also do this for any future ones.

Verifying it works

In Contentsquare you can find these variables by searching like this:
mceclip0.png
If you are using the replay feature then you should see this in your survey responses in your Opinion Lab account in the Comment Stream. 
mceclip1.png

Dynamic Variable Possibilities

Var Key Var Type
FB_OL_Feedback Displayed (All Surveys)
Text
FB_OL_Feedback Submitted
Text
FB_OL_Response ID (Survey ID)
Text
FB_OL_Overall Rating (Survey ID)
Number
FB_OL_Usability Rating (Survey ID)
Number
FB_OL_Design Rating (Survey ID)
 Number
FB_OL_Content Rating (Survey ID)
 Number
FB_OL_Custom Answer # Rating (Survey ID)
Number
FB_OL_Custom Answer # (Survey ID)
Text

Artificial Pageview Possibilities

Survey Status Query String
Feedback Submitted
 cs_opinionlab=feedback_submitted_surveyId

Limitations

Due to WebKit's official policy known as ITP (Intelligent Tracking Prevention) and Firefox's Enhanced Tracking Prevention, certain browsers block 3rd party cookies in iframes by default. If your survey appears in an iframe then we cannot support the following browsers or browser modes:

Safari 12+
Chrome 83+ (only in Incognito)
Firefox 67+ (only in private browsing mode)

Note that if your survey is in a window popup or a new tab then the above does not apply.

Possible solutions would be to make your survey appear as a window popup instead of in an iframe or you can ask the survey company if they can provide you with a vanity domain which is a subdomain of your own domain and then there is no issue with this at all in any browser.