Vivocha 🧪

Category: Chat

This integration is only available for Web projects

ⓘ  This is an early access beta integration

What to expect

This integration will allow you to segment users based on interactions with the Vivocha widget. It will also provide Vivocha with a session replay link, allowing you to further investigate user behavior after their chat session has ended.

What we collect

Dynamic Variables

Key	Value	Data Type
CH_VV_Chat Opened	true	Text
CH_VV_Contact Created	true	Text
CH_VV_Chat Closed	true	Text

Artificial Pageviews

Trigger	Value
Chat Opened	cs_vivocha=chat_opened
Chat Closed	cs_vivocha=chat_closed

What we send

Session replay

To properly make use of the replay feature you need to either have 100% recording ratio or ETR (Event Triggered Recordings), please talk to your CSM about this.

URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=copa

Implementation

Implementation Steps

Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.

If you have already completed the step above then continue below.

Enter the Campaign Settings page for every campaign you want to monitor with Contentsquare and perform the following:

Click on Library

Select Custom Variables and select Add New

Insert the following values:

• Variable Identifier: ContentsquareReplayLink
• Select data type: string
• Select Variable type: Javascript
• Javascript script: sessionStorage.getItem("_cs_rl_vv")

Then press Save

Go to Data Collection and Click Add New

Enter the following info

• Data Collection Identifier: CSReplayLinksCollection
• Data Collection Title: Contentsquare Data Collection

Click Add Field

In the new field insert:

• Field id: ContentsquareReplayLink
• Field name: Contentsquare Replay Link

Click field settings (cog wheel icon appears when hovering on the field)

Click the Settings tab

Check This field is hidden to the user

Scroll down and under Automatic filling choose Filling method as Variable

Then select the ContentsquareReplayLink variable (created earlier) and press Save

Next Go back to your Campaign Builder and go to WEB > Engagement Widgets

For every active chat widget choose Edit

Go to the Data Collection & Survey Tab

Choose the CSReplayLinkCollection Data Collection, Save Draft and Publish

Once this is done, the Data Collections should auto-populate with the custom variable, which is in itself populated from a JS Variable set up by the integration snippet. You’ll be able to see it during a chat session (or later inside the contacts report)

Verifying it works

You can use the chrome extension to check the results are sent to CS