This integration is only available for Web projects
What to expect
This integration will allow you to segment users based on interactions with the Vivocha widget. It will also provide Vivocha with a session replay link, allowing you to further investigate user behavior after their chat session has ended.
What we collect
What we send
To properly make use of the replay feature you need to either have 100% recording ratio or ETR (Event Triggered Recordings), please talk to your CSM about this.
URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=copa
Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.
If you have already completed the step above then continue below.
Enter the Campaign Settings page for every campaign you want to monitor with Contentsquare and perform the following:
- Variable Identifier: ContentsquareReplayLink
- Select data type: string
- Data Collection Identifier: CSReplayLinksCollection
- Data Collection Title: Contentsquare Data Collection
- Field id: ContentsquareReplayLink
- Field name: Contentsquare Replay Link
Verifying it works
You can use the chrome extension to check the results are sent to CS