ⓘ This is an early access beta integration
Details
| Integration Type | Dynamic Variable Prefix |
| Chat / Chatbot | CH_UL_ |
To properly make use of the replay feature you need to either have 100% recording ratio or ETR (Event Triggered Recordings), please talk to your CSM about this.
Implementation
Please send an email to our support team asking for the enablement of the Userlike integration.
Verifying it works
You can check that the data is being sent by using the Chrome extension, it should look like the below:
You can also check your project for populated dynamic variables-
And search for session replays based on the chat ID session number-
Dynamic Variable Possibilities
| Var Key | Var Type |
|
CH_UL_Button Displayed
|
Text |
|
CH_UL_Chat Connected
|
Text |
|
CH_UL_Chat Connected Proactive
|
Text |
|
CH_UL_Chat Requested
|
Text |
|
CH_UL_Chat Started
|
Text |
|
CH_UL_Chat Started Proactive
|
Text |
|
CH_UL_Chat Window Maximized
|
Text |
|
CH_UL_Chat Window Minimized
|
Text |
|
CH_UL_Contact First Message
|
Text |
|
CH_UL_Conversation Resume
|
Text |
|
CH_UL_Disclaimer Ok
|
Text |
|
CH_UL_Error Message
|
Text |
|
CH_UL_Feedback Rating Cancel
|
Text |
|
CH_UL_Feedback Rating Show
|
Text |
|
CH_UL_Feedback Submit
|
Text |
|
CH_UL_Group select Show
|
Text |
|
CH_UL_Group select Submit
|
Text |
|
CH_UL_Message client Terminating
|
Text |
|
CH_UL_Message operator Terminating
|
Text |
|
CH_UL_Post survey Show
|
Text |
|
CH_UL_Post survey Submit
|
Text |
|
CH_UL_Pre survey Show
|
Text |
|
CH_UL_Pre survey Submit
|
Text |
|
CH_UL_Proactive Offer
|
Text |
|
CH_UL_Proactive Timer
|
Text |
|
CH_UL_Rating Submit
|
Text |
|
CH_UL_Register Cancel
|
Text |
|
CH_UL_Register Show
|
Text |
|
CH_UL_Register Submit
|
Text |
|
CH_UL_Slot Available
|
Text |
|
CH_UL_Slot Check
|
Text |
|
CH_UL_Slot Unavailable
|
Text |
|
CH_UL_Transcript Cancel
|
Text |
|
CH_UL_Transcript Show
|
Text |
|
CH_UL_Transcript submit
|
Text |