Category: Voice of Customer
This integration is only available for Web projects
What to expect
This integration will allow you to segment users based on survey completions, and see their respective session replay links in the Zoho individual responses attributes. This is only relevant for embedded surveys. Feedbacks hosted on Zoho's domain are unsupported.
What we collect
|On Survey Load||cs_zoho=feedback_loaded|
What we send
To properly make use of the replay feature you need to either have 100% recording ratio or ETR (Event Triggered Recordings), please talk to your CSM about this.
URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=copa
Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.
If you have already completed the step above then continue below.
- In the Zoho Survey Dashboard, go to Advanced Settings -> Custom Variables
- Add a new custom variable with the following parameters and save-
- URL Parameter: csreplaylink
- Label: Contentsquare Replay Link
Verifying it works
You can use the chrome extension to check the results are sent to CS
**The link appears cut off, but double clicking it allows for copying it in its entirety.