Zoho Survey 🧪

Category: Voice of Customer

This integration is only available for Web projects

ⓘ  This is an early access beta integration

What to expect

This integration will allow you to segment users based on survey completions, and see their respective session replay links in the Zoho individual responses attributes. This is only relevant for embedded surveys. Feedbacks hosted on Zoho's domain are unsupported.

What we collect

Dynamic Variables

Key	Value	Data Type
FB_ZH_Feedback Loaded	true	Text
FB_ZH_Feedback Completed	true	Text

Artificial Pageviews

Trigger	Value
On Survey Load	cs_zoho=feedback_loaded

What we send

Session replay

To properly make use of the replay feature you need to either have 100% recording ratio or ETR (Event Triggered Recordings), please talk to your CSM about this.

URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=copa

Implementation

Implementation Steps

Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.

If you have already completed the step above then continue below.

1. In the Zoho Survey Dashboard, go to Advanced Settings -> Custom Variables
   
   
   
   
2. Add a new custom variable with the following parameters and save-
   
   
   1. URL Parameter: csreplaylink
   2. Label: Contentsquare Replay Link
      
      

 

Verifying it works

You can use the chrome extension to check the results are sent to CS

In Zoho, individuals that were selected for recording should display their session replay link under the survey's Individual Responses tab-

**The link appears cut off, but double clicking it allows for copying it in its entirety.