Category: Voice of Customer
What to expect
Contentsquare's two-way integration with Gleap adds a visual layer of insights to your customer experience feedback. Bring your customer feedback to life by visualizing what happened before, during, and after a customer left feedback. Further, quantify the impact your digital experience issues are having on your bottom line and plug revenue leaks quickly.
What we collect
|FB_GL_Feedback Widget Opened||true||Text|
|Feedback Widget Opened||
What we send
To properly make use of the replay feature you need to either have 100% recording ratio or ETR (Event Triggered Recordings), please talk to your CSM about this.
URL Example: https://app.contentsquare.com/quick-playback/index.html?pid=3771&uu=cc912cdb-ee03-a739-a659-ad2a5b1f08bb&sn=12&pvid=1&recordingType=cs&vd=gl
Please go to the section How to request an integration to see the instructions to enable this integration. You can then return here once completed.
If you have already completed the step above then continue below.
Verifying it works
You can use the chrome extension to check the results are sent to CS
In Gleap you can find the Contentsquare Replay Link by going to the Custom data section in the conversation.
You will then see an object like this with the link